Who uses enterprise collaboration systems?

Yong-Mi Kim & Jonathon Cummings, University of Michigan, School of Information & Duke, Fuqua School of Business
While public social networking sites, such as Facebook and Twitter, have garnered a lot of attention from academic researchers, private social networking sites within corporations are less well understood. Often referred to as enterprise collaboration systems, these “social” tools in the workplace enable employees to set up online communities, share information and documents, and connect through wikis, instant messaging, and video conferencing. We study an enterprise collaboration system in a Fortune 500 company, and focus in particular on the online communities that employees use to collaborate with one another electronically. Analyzing HR data from 121,849 employees and usage data from 15,535 communities between 2010-2014, we explore (1) how community users differ from non-users, (2) how frequent community users differ from infrequent community users, and (3) how diverse the communities are relative to the company as a whole (e.g., gender, highest degree earned, company tenure, geographic location, organizational unit, and hierarchical level).
January, 26 2015 | 12:30 - 14:00 | Gross Hall 230E

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